Politique d’expédition

At Porthomall, we are committed to delivering your orders efficiently and reliably. Please review our shipping policy below for important information regarding your delivery.

Shipping Destinations

We ship to most countries worldwide. Please note that shipping availability may vary for certain products or locations.

Processing Time

Orders are typically processed within 3-8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Please note that these are estimated delivery times. Actual delivery times may vary due to factors such as customs processing, weather conditions, or unforeseen shipping delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your order's progress on the carrier's website.

Customs Duties and Import Taxes

For international orders, please be aware that customs duties, import taxes, and other fees may apply. These charges are determined by the destination country's customs office and are the sole responsibility of the customer.

We have no control over these charges and cannot predict what they may be. It is the customer's responsibility to handle any customs duties, import taxes, or other related charges upon delivery. Failure to pay these charges may result in the package being returned to us, and additional shipping fees or a re-stocking fee may be incurred. We recommend contacting your local customs office for more information before placing your order.

Lost or Damaged Packages

In the unfortunate event that your package is lost or damaged during transit, please contact us immediately at info@porthomall.com with your order number and details of the issue. We will work with the shipping carrier to investigate and resolve the problem as quickly as possible.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping fees.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us:

Email: info@porthomall.com

Thank you for shopping with Porthomall!