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If you receive a damaged, defective, or unfinished product, then you can initiate a resolution by sharing images of the product issue with us.

Resolution Options:

Upon receiving the image, we offer two solutions:

This guarantee demonstrates our dedication to ensuring your satisfaction and addressing any issues promptly. It's a customercentric approach that can help us build trust and encourage you to choose your products with confidence.

Craftsmanship, Quality, and Excellence: Your Satisfaction, Our Guarantee

At Portho Mall, your satisfaction is our unwavering commitment. We take immense pride in crafting each and every one of our products with the utmost care and precision, ensuring they meet the highest standards of quality and craftsmanship.

Handcrafted Excellence: Every product in our collection is a result of the dedicated work of professional artisans who pour their passion and skill into creating items that stand the test of time. Each piece is a labor of love, a testament to the artistry and expertise that goes into handcrafting.

Premium Quality Materials: We believe in the power of quality materials. That's why we use only the finest materials, sourced responsibly and ethically, to ensure that every item we offer is not only beautiful but also durable and long-lasting. Quality is at the heart of everything we do.

Exceptional Customer Service: Our commitment to excellence extends beyond the creation of our products. We are dedicated to providing you with an exceptional customer service experience. From answering your questions to assisting with your needs, we're here for you every step of the way.

Global Reach: We proudly serve customers around the world, and we offer convenient shipping options to ensure your order arrives safely and promptly, no matter where you are.

Customer Satisfaction Guarantee: We stand firmly behind the quality of our products and our service. We're so confident that you'll love what we offer that we back it up with a 100% Customer Satisfaction or Money Back Guarantee. If for any reason you're not completely satisfied with your purchase, simply reach out to us, and we'll make it right, or your money back.

Experience the Difference: When you choose us, you're choosing more than just a product; you're choosing an experience rooted in craftsmanship, quality, and exceptional service. We're honored to be a part of your journey.

We believe in delivering not just high-quality products but also a delightful unboxing experience.

Our product packaging is designed with utmost care and attention to detail, ensuring that your purchase arrives in pristine condition.

Butter & Brown Paper: Wrapping your products with care, our buttery soft and brown paper offers gentle protection, preventing scratches and damage during transit.

Polybags & Bubbles: Providing an extra layer of security, our polybags and bubbles offer cushioning to shield your items from impacts and shocks, maintaining their quality.

Thermocol: Our lightweight and insulating Thermocol inserts create a safeguard against temperature changes and potential breakage, ensuring your products remain in top-notch condition.

Brown Corrugated Box (Inner & Master Box): Encasing your products securely, our sturdy brown corrugated boxes are both durable and eco-friendly. The inner box adds an additional layer of protection, while the master box keeps your shipments organized and ready for safe delivery.

With a sleek and minimalist design, our product packaging is both functional and aesthetically pleasing providing you with a worry-free shopping experience.

We believe in delivering not just high-quality products but also a delightful unboxing experience. From the moment you receive our package to the exciting reveal of your purchase, we aim to make every step of your journey special.

Our product packaging is a reflection of our brand's values - quality, care, and eco-consciousness. We take pride in delivering not just a product but an experience that you will cherish.

Returns:

Timeframe: You have 14 calendar days from the date of receiving an item to initiate a return.

Eligibility: To qualify for a return, the item must be unused, in the same condition as when received, and in its original packaging.

Documentation: You need to provide the Order ID or proof of purchase when returning an item.

Refunds:

Inspection: Upon receiving the returned item, we will inspect the product and notify you of the inspection status.

Approval: Once the return is approved based on the inspection and adherence to the return policy, we will initiate your refund.

Refund Method: Refunds will be issued to the original payment method, typically a credit card or the original method of payment.

Refund Processing Time: The time it takes to receive the refund will depend on the policies of the customer's credit card issuer or payment provider.

For more detailed information, you are encouraged to visit our Refund Policy on the website. It is essential for customers to be familiar with our terms and conditions to ensure a smooth return and refund process.