Frequently Asked Questions

- To place an order with us, you can go through the website. - Then choose your product. - Put your customization (if you have any customization and item is customizable) - Review the details - Then click on payments - Choose your shipping service (Standard or Express) - Pay the final amount (Item price + shipping charges) Your order will be confirmed once, we receive the payment. You will receive a confirmation through SMS/E-MAIL(on your provided/registered mobile no/e-mail id).

- It depends on the timing of cancellation. If your product is not gone for production or customization, you may get refund for this Handling charges. However, if it has gone for production or customization, we are unable to refund you this amount.

- To modify/change/alter the order details, you must do it within 12 hrs. of order placement time. For this you should first login to your user account and then do the necessary changes by using the available options there. You may also contact us on info@porthomall.com if you face any issue while doing this.

- Just sit back and relax. We will ship your order as per your chosen shipping service (Standard/ Express). Once your order is shipped, you will receive a confirmation e-mail with tracking details through SMS/E-mail. Note – Order Shipping times as per shipping services, is as follows. Standard shipping – Within 24-48 hrs. from order placement Express shipping – Within 24 hrs. from order placement

- You will receive a SMS/E-mail for order confirmation on your provided mobile no/ e-mail id.

- Cancellation can be done within 24 hrs for non-customizable items. -Cancellation for customizable items can be done by send an e-mail on info@porthomall.com within 12 hrs. of order placement. - Once the product is shipped, no cancellation is accepted. - If you deny the delivery for any reason, there will be deduction of shipping charges and Product amount (with or without customization as per the applicability). Rest amount (if any) will be refunded only.

- Please read FAQ no 3 & 6 above.

- Yes, you can contact us on info@porthomall.com in case of returns.

- We will intimate you on your registered e-mail id for this appropriately.

- Please read the Refund policy on the below link. refund-policy return-policy

- Once your order is shipped, you will get the tracking details on your registered Mobile no or E-mail id.

- We have two shipping services options available for you. Standard shipping – delivery within 10-20 days (except date of shipping) Express Shipping – delivery within 5-6 days(except date of shipping) *Note- Applicable Shipping charges will reflect on the payment page which depends on your shipping address.

- Please read the FAQ no 12 above.

Cancellations and Returns

- You can request replacement by sending an e-mail on info@porthomall.com by your registered e-mail id. You should mention the reason for replacement with proper images if applicable. Once we approve the replacement, we will ship the new order and intimate you the tracking details.

- Although, we provide return for almost every products as per our returns policy, however, there are some of items like- perishable goods, Dangerous goods or prohibited items under transportation as per the law of the respective countries, are not allowed for returns. For avoiding any issue, please do contact us on info@porthomall.com prior to raising returns.

- We can’t accept the returns if the return period is over.

- No. If you have used that one.

- For Returns, please do contact us on info@porthomall.com with your registered e-mail ids and order details. You should provide the appropriate return reason for this too. We will check all the policies and proofs provided by you and then let you know the decision for return. - Once the return is approved, we will intimate you the rest of the process.

- If the cancellation period is over, then it won’t work. In this situation, please contact us on info@porthomall.com